Terms & Conditions

BIO UK FUELS LIMITED Terms and Conditions for the use of Biodiesel B100 and any blends

Here at BIO UK FUELS we aim to provide clear and concise guidance on the use of Biodiesel. Our terms and conditions below set out what you need to be aware of and the actions you may need to take when using Biodiesel. We ask that you take a few moments to read these .

Initial usage of Biodiesel
We recommend that when you first use Biodiesel you introduce the fuel to your vehicle on a gradual basis. (Not more than 50%) mixed with normal carbon diesel.

Suitable vehicles
We recommend that you consult with your vehicle manufacturer to ascertain the impact using Biodiesel may have on your warranty.

Filter changes
We always point out that after running approximately 180 Litres of Biodiesel through your tanks you will need to change your fuel filter(s). When this is completed you will find a dark sludge like substance within the fuel filter. This is normal and is caused by the solvent cleaning action of the Biodiesel. Please note failure to follow this instruction can cause blocked filters/loss of power/difficulty with starting and possible engine/fuel system damage.

Recommended Mix
We recommend that our clients run all vehicles on a 50% mix of Biodiesel and carbon diesel unless advised by their vehicle manufacturer to the contrary. Not all vehicles are suitable for running on Biodiesel. Please consult with your vehicle manufacturer for individual vehicle guidance to satisfy yourself that your vehicle is suitable for Biodiesel.

Hoses and seals
Certain vehicles have rubber hoses and seals, which can be degraded by the solvent cleaning properties of Biodiesel. We recommend that you check with your manufacturer to ascertain any potential problems.

Winter Procedures
We recommend that you run your vehicle on a 50% mix of Biodiesel unless advised by your manufacturer to the contrary. In really low temperatures Biodiesel can become more viscous which can result in starting problems and in extreme situations damage to pumps.

Complaints
BIO UK FUELS have a complaints procedure in place. All complaints should be put in writing and addressed to the Managing Director at the address above. We will in the event of a complaint, ask for a sample of the fuel and take such steps as we feel necessary to have the fuel checked/analysed. We will acknowledge your complaint within 5 working days and try to resolve it within 21 days. We will provide a written response with an outline of the findings of the tests as well as the resulting actions (if any) we have taken.

Vehicle ownership
You confirm that the vehicle you are adding Biodiesel to is either your vehicle, or you have the permission of the legal owner to run the vehicle on Biodiesel.

Data protection 1988
We hold data on computer for record keeping purposes only .We treat all your personal details as private and confidential even if you are no longer our customer. We do not pass your data to any other commercial organisation. We may pass your information to other third parties if we are legally obliged to do so. We may write email or call you with details of future special offers. If you do not want to be contacted by any of these methods please inform us in writing.

I can confirm that I have read and agree with the above terms and conditions. I accept that failure to follow any of the above advice will invalidate any claim against BIO UK FUELS LIMITED.

Purchasing our fuel implies that you agree with the above terms and conditions.

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